Last updated: July 14, 2026

Pemagear, a brand operated by Pemadova LLC, ships made-to-order products worldwide where carrier service and local law permit. If checkout cannot accept a destination, an order cannot be completed for that destination.

Shipping Rates

United States: $7.95 flat-rate shipping per order.
Destinations outside the United States: $9.95 flat-rate shipping per order.

The shipping charge applicable to your address is shown in the cart or at checkout before payment. Pemagear does not currently add a separate remote-area shipping surcharge.

Processing and Estimated Delivery

Our products are printed and made to order. The estimates below include production and carrier transit time:

United States: approximately 12–17 business days after the order is accepted.
International destinations: approximately 15–24 business days after the order is accepted.

Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates. Peak seasons, severe weather, customs inspections, carrier disruption, incorrect addresses, and remote destinations may cause delays.

Order Processing

Production begins after payment authorization. You will receive an order confirmation at the email address supplied during checkout. Orders containing different products may be produced at different facilities and arrive in separate packages at no additional shipping charge.

Tracking

When tracking becomes available, we will email it to the address used for the order. Tracking may take several business days to show its first carrier scan. Some destination postal services provide limited tracking updates.

International Customs, Duties, and Taxes

Customers outside the United States are responsible for customs duties, import taxes, VAT, brokerage fees, and other destination-country charges unless those amounts are expressly included in the checkout total. These charges are not shipping fees paid to Pemagear and are determined by local authorities.

Customs processing may delay delivery. Pemagear cannot mark an order as a gift or declare an inaccurate value. Parcels refused or abandoned because import charges were not paid are handled under our Refund Policy.

Address Accuracy and Changes

Please provide a complete and accurate recipient name, street address, apartment or unit number, city, region, postal code, country, phone number, and email address. Contact support@pemagear.com immediately if an address needs correction.

Because production begins quickly, an address change is not guaranteed after an order is submitted. Reshipping costs caused by an incorrect, incomplete, refused, or unclaimed address may be charged to the customer.

Delayed, Lost, or Damaged Packages

If tracking has not updated for an extended period, the package is marked delivered but cannot be found, or the item arrives damaged, contact us with your order number and any relevant photos. We will review the carrier information and respond within 1–2 business days.

Claims for defective, damaged, incorrect, or undelivered items are handled according to our Refund Policy.

Contact Us

Email: support@pemagear.com
Phone: +1 (818) 639-3668
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Pemadova LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Pemagear is a brand operated by Pemadova LLC. The address above is for business correspondence only and is not a walk-in return location.