Shipping Policy

Last updated: June 4, 2026

Pemagear is a brand of Pemadova LLC, a U.S. limited liability company registered in the State of New Mexico, United States. Our products are custom-made by trusted fulfillment partners located in the United States, China, and Vietnam, depending on product type and optimal production routing. Orders are shipped directly from the fulfillment partner to your door, and the country of origin is indicated on the shipping label.

Our registered business address in Albuquerque, NM is used for business correspondence only — it is not a warehouse, fulfillment center, retail store, or returns address. Please do not send returns or packages to this address. Contact support@pemagear.com first for return instructions.

Handling Time (Production / Processing)

• 5–7 business days (Monday–Friday, excluding U.S. holidays).
• Orders placed after 5:00 PM PST will begin processing the next business day.
• Multi-item orders may ship separately, from different fulfillment locations, for faster delivery.

Shipping Rates

• USA: $7.95 flat rate
• International (Canada, UK, Australia): $9.95 flat rate
• Additional fees may apply for remote areas, Hawaii, Alaska, Puerto Rico, and APO/FPO/DPO addresses — the exact amount is shown at checkout. No hidden fees otherwise.

Estimated Delivery Times (Business Days Only)

• USA: 7–10 business days transit → Total 12–17 business days (production + transit)
• International: 10–17 business days transit → Total 15–24 business days (production + transit)

Delivery times are estimates only and are not guaranteed. Actual transit time depends on the fulfillment location assigned to your order, the carrier, customs clearance, weather, and seasonal demand. We recommend ordering early — especially for gifts and holiday seasons — to avoid disappointment.

Fulfillment Routing

Each order is automatically routed to the most suitable production partner in the United States, China, or Vietnam, based on:

• Product type and the printing technology required (sublimation, DTG, embroidery, etc.);
• Design complexity and material availability;
• Your shipping destination, for the fastest possible delivery.

The country of origin for your specific order will be clearly indicated on the shipping label and customs declaration.

Tracking & Carriers

We ship via trusted carriers including USPS, Canada Post, Royal Mail, and Australia Post. For international shipments, orders may also be carried by YunExpress or Yanwen for efficient global delivery, with final-mile handoff to the local national postal service in your country.

A tracking number is emailed automatically once your order ships. Tracking updates may take 3–5 business days to appear for international orders, and longer for shipments transiting through customs.

International Orders, Customs & Duties

• For international orders, you (the buyer) are responsible for any customs duties, VAT, taxes, or import fees imposed by your country. These fees are not included in the product price or shipping fee and are non-refundable.
• Orders shipped to the EU, UK, or other VAT-regulated regions may be subject to local VAT and import duties depending on the country of origin and order value.
• If a parcel is refused at customs, abandoned, or returned to sender due to unpaid duties, we are unable to issue a refund.
• We declare all shipments accurately and lawfully according to international shipping regulations. We cannot mark parcels as “gift” or under-declare value.

Important Notes

• You are responsible for providing a complete and accurate shipping address. Incorrect or incomplete addresses may cause delays, returned shipments, or additional fees, and reshipment costs may apply.
• Address changes can only be made before production begins. Once production has started, the shipping address on file is final.
• If your tracking shows “delivered” but you have not received the package, please contact your local carrier first, then email us within 7 days so we can assist.
• Peak season delays (Black Friday, Christmas, Chinese New Year, Lunar holidays) are common — please order early to avoid disappointment.

Lost or Delayed Shipments

If your order has not arrived within 45 days of the estimated delivery date (per carrier tracking), we will provide a free replacement or full refund, including original shipping fees. See our Refund & Return Policy for full details.

Shipping Questions

For help with tracking, delivery, customs charges, or any shipping-related issue, please contact our support team:

Pemagear is a brand operated by Pemadova LLC. The address above is for registered business correspondence only — we do not accept walk-in visits, in-person returns, or package drop-offs at this location.

Thank you for shopping with Pemagear.