FAQs
Frequently Asked Questions (FAQs)
Here are answers to the most common questions about shopping at Pemagear. If you don’t find what you’re looking for, contact us – we’re happy to help!
Orders & Payments
How do I place an order?
Browse our collection, select your product, choose size/color/options, click “Add to Cart”, then proceed to checkout. Enter your shipping and payment details and confirm. You’ll receive an order confirmation email immediately.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are secure and encrypted.
Can I modify or cancel my order?
Yes – if you contact us within 24 hours (weekdays) or 48 hours (weekends/holidays) of placing your order. After this window, orders enter production and cannot be canceled or modified due to the custom-made nature of our products. Email support@pemagear.com with your order number.
When will my card be charged?
Your card or PayPal is charged immediately upon successful order completion.
Shipping & Delivery
Where do you ship from?
Pemagear is a U.S.-registered business. Orders are fulfilled by our trusted production partners located in the United States, Vietnam, and other regions, depending on product type and optimal production routing. Orders ship directly from the fulfillment center to your door.
How long does shipping take?
- Production/Handling: 5–7 business days
- USA transit: 7–10 business days → Total 12–17 business days
- International transit: 10–17 business days → Total 15–24 business days
Delays may occur during peak seasons or holidays – we recommend ordering early!
How much is shipping?
USA: $7.95 flat rate
International (Canada, UK, Australia): $9.95 flat rate
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. We use USPS, Canada Post, Royal Mail, Australia Post, and trusted international carriers. Tracking updates may take 3–5 days to appear for international orders.
What if my order is late or lost?
If your order is not delivered within 45 days from the estimated delivery date, contact us for a full refund or free replacement — we cover all costs.
Returns & Refunds
Do you accept returns?
Yes, for defective, damaged, or incorrect items within 30 days of delivery. Because our products are made-to-order, most quality issues are resolved with a free replacement or full refund — no return shipment required. Simply email us with your order number and photos.
We are unable to accept returns for change of mind, wrong size selection, or personal preference.
Do I need to ship the item back?
No — for defective, damaged, or incorrect items, we resolve your case based on photo evidence alone. No return shipment is needed.
How do I request a refund or replacement?
- Email support@pemagear.com with your order number, clear photos, and a brief explanation.
- We review and respond within 1–2 business days.
- Approved refunds are returned to your original payment method within 5–7 business days.
Colors look different from the website – can I return?
Minor color variations are normal due to screen settings and the print-on-demand process. This is disclosed in our product descriptions and is not eligible for return. We recommend viewing product images on a calibrated screen before ordering.
Products & Quality
Are your products custom-made?
Yes – all items are print-on-demand, produced specifically for your order. Product images on our website are digital mockups representing the final design; slight variations in color or print placement may occur due to the nature of custom production.
What materials do you use?
We use high-quality, durable fabrics — details are listed on each product page. Hawaiian shirts are typically a lightweight, breathable polyester blend.
How do I choose the right size?
Check the Size Chart on each product page. We recommend measuring a similar garment you own for the best fit. We are unable to accept returns for incorrect size selection, so please measure carefully before ordering.
Contact & Support
How can I contact you?
Email: support@pemagear.com (fastest response)
Phone: +1 (818) 639-3668
Support Hours: Monday – Friday, 9 AM – 5 PM PST
We respond within 24 hours on business days.
Where are you located?
230 NE 4th St, North Bend, WA 98045, United States.
(Registered business address only – no retail store or returns accepted.)
Still have questions? We’re here to help – contact us anytime!
Thank you for choosing Pemagear!