Payment Policy

Last updated: July, 2026

This Payment Policy explains how currencies, payment methods, billing, payment security, refunds, and related charges are handled when you purchase from Pemagear.

Currency

All product prices, shipping charges, discounts, applicable taxes collected at checkout, and order totals are displayed and charged in United States dollars (USD), unless the checkout page clearly states otherwise.

Your bank, card issuer, or payment provider may apply currency-conversion fees, foreign transaction fees, or other charges. These fees are determined and collected by your payment provider and are not charged or controlled by Pemagear.

Accepted Payment Methods

Available payment methods are displayed during checkout and may include:

• Major credit and debit cards
• Payments processed securely through Stripe Checkout
• PayPal, where available
• Other payment options displayed for your country, device, or order

The payment methods shown at checkout are the options currently available for your purchase. A payment method may not appear if it is unavailable for your location, device, currency, or order.

Payment is due in full when the order is placed. Pemagear does not offer subscriptions, automatic renewals, installment plans, or recurring billing unless clearly stated at checkout.

Secure Payment Processing

Payments are processed securely by third-party payment providers, such as Stripe and PayPal, using industry-standard security measures.

Pemagear does not store your full payment card number, card security code, PayPal password, or online-banking credentials on its servers.

Payment providers may perform fraud-prevention, payment-verification, identity-verification, or other security checks in accordance with their own terms, privacy policies, and processing procedures.

Payment Authorization and Order Confirmation

By submitting an order, you authorize the selected payment provider to charge the final amount displayed at checkout.

An order is considered received after payment authorization and issuance of an order confirmation. Because our products are made to order, production normally begins after the order has been accepted.

We reserve the right to cancel and refund an order before production begins if:

• Payment cannot be authorized or verified;
• Fraudulent or unauthorized activity is reasonably suspected;
• Billing or contact information appears inaccurate or incomplete;
• A product, price, discount, or checkout error materially affects the order;
• The selected product or fulfillment service becomes unavailable; or
• The order violates our Terms of Service.

If your payment is declined, pending, reversed, or cannot be verified, your order may not be accepted or may be temporarily placed on hold.

Please confirm that your billing information matches the information held by your bank, card issuer, or payment provider.

Billing Information

You are responsible for providing complete and accurate billing, payment, email, telephone, and contact information when placing an order.

We may contact you to verify an order. We may also cancel, hold, or refund an order if payment cannot be verified, billing information appears incorrect, or fraudulent activity is reasonably suspected.

Providing inaccurate billing or contact information may delay payment verification, production, or shipment.

Shipping Charges, Taxes, and Import Fees

Applicable shipping charges and any taxes collected by Pemagear are displayed before you place your order.

Customers outside the United States may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

These charges are not collected by Pemagear unless they are expressly included in the checkout total.

For additional information about shipping costs, delivery estimates, international orders, and customs charges, please review our
Shipping Policy.

Refunds

Approved refunds are returned to the original payment method in accordance with our
Refund & Return Policy.

Once a refund is approved, we normally submit it to the original payment method within 5–7 business days.

After the refund has been submitted, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Shipping charges, customs duties, import taxes, currency-conversion fees, and payment-provider fees are refundable only where required by applicable law or where expressly stated in our Refund & Return Policy.

Failed or Declined Payments

If a payment is declined, please confirm that:

• Your card or payment information was entered correctly;
• Your billing address matches the address held by your payment provider;
• Your payment method has sufficient available funds;
• Your card is authorized for online or international transactions; and
• Your bank or payment provider has not blocked the transaction.

Pemagear cannot override a payment decision made by your bank, card issuer, Stripe, PayPal, or another payment provider.

If the problem continues, please contact your payment provider or try another payment method displayed at checkout.

Pending Authorizations

A temporary pending authorization may appear on your account even when an order is not completed or accepted.

Pending authorizations are controlled by your bank or payment provider and normally expire automatically according to their processing policies.

Pemagear cannot manually release a pending authorization that has not been captured. Please contact your bank or payment provider if you need additional information about when the authorization will be removed.

Duplicate or Unrecognized Charges

If you notice a duplicate authorization, duplicate charge, pending transaction, or payment you do not recognize, please contact us before submitting another order.

When contacting us, please provide:

• Your order number, if available;
• The payment date;
• The transaction amount;
• The payment method used; and
• The last four digits of the payment card, if applicable.

For your security, never send your full payment card number, card security code, bank password, PayPal password, or online-banking credentials by email.

Order Cancellations

Because our products are made to order, cancellation requests must be submitted within the cancellation period stated in our Refund & Return Policy.

You may request a full cancellation and refund within:

• 24 hours after placing an order on a weekday; or
• 48 hours after placing an order on a weekend or U.S. public holiday.

After the applicable cancellation period, the order may have entered production and may no longer be eligible for cancellation or modification.

For complete cancellation terms, please review our
Refund & Return Policy.

Payment Disputes and Chargebacks

We are committed to resolving payment and order concerns fairly.

Before opening a payment dispute or chargeback with your bank, card issuer, PayPal, or another payment provider, please contact us at
support@pemagear.com.

Most payment and order concerns can be reviewed and resolved directly by our support team within 1–2 business days.

Opening a dispute before contacting us may delay resolution while the transaction and order are reviewed by the payment provider.

When responding to a dispute or suspected fraudulent chargeback, we reserve the right to provide relevant order records, tracking information, billing details, and customer communications to the payment provider handling the investigation.

Payment Security

You should never send sensitive payment credentials through email, contact forms, social media, or other unsecured communication methods.

Pemagear support representatives will never ask you to provide:

• Your complete payment card number;
• Your card security code;
• Your PayPal password;
• Your bank account password; or
• A one-time authentication or verification code.

If you receive a suspicious message claiming to represent Pemagear, please contact us directly using the contact information listed below.

Changes to This Payment Policy

We may update this Payment Policy when our payment methods, checkout services, legal obligations, or business practices change.

The revised version will be published on this page with an updated effective date. Changes apply to orders placed after the revised policy becomes effective, unless applicable law requires otherwise.

Need Help?

For questions about a payment, billing issue, refund, duplicate charge, pending authorization, or unrecognized transaction, please contact our support team.

Pemagear is a brand operated by Pemadova LLC. The address above is for registered business correspondence only. It is not a retail store, walk-in location, return address, or package drop-off location. Please contact us before sending any return or package.

For additional information, please review our
Refund & Return Policy,
Shipping Policy,
Privacy Policy, and
Terms of Service.

Thank you for shopping with Pemagear.