Refund & Return Policy

Last updated: May 2026

Note: Pemagear is a print-on-demand (made-to-order) business. Each item is produced individually after your order is placed. Because of this, our return policy is focused on quality and fulfillment issues rather than change-of-mind returns. Please read below for full details.

At Pemagear, we want you to be completely satisfied with your purchase. We accept returns and exchanges for defective, damaged, or incorrect items within 30 days of delivery.

How to Request a Return or Refund

All return and refund requests must be initiated by email. Please contact our support team at support@pemagear.com with your order number and photos (if applicable). Our team will review your case and provide instructions.

Note: Because our products are made-to-order, most quality-related cases are resolved through a free replacement or full refund — without requiring you to ship the item back.

Note on Custom Products

Because our products are individually made-to-order, we are unable to resell returned items. For this reason, our policy focuses on resolving quality issues and fulfillment errors. Returns for change of mind, wrong size selection, or personal preference are generally not supported.

1. Guarantee for Quality Issues and Our Errors

We provide free replacement (no return required) or full refund (including original shipping fees and taxes) for:

  • Defective, damaged, or incorrect items due to our error
  • Late or missing delivery (see Delivery Guarantee below)

Requirement: Send clear photo proof within 30 days of delivery (confirmed by tracking). No need to return the item for quality-related claims.

Delivery Guarantee: 100% full refund if not delivered within 45 days from the estimated delivery date (per tracking). We cover all replacement shipping costs.

2. Order Cancellations

You may cancel for a full refund if you contact us within:

  • 24 hours of placing your order (weekdays)
  • 48 hours of placing your order (weekends/holidays)

After this window, orders enter production and cannot be canceled or modified.

3. Change of Mind, Sizing, or Buyer’s Remorse

Due to the custom-made nature of our products, we are unable to accept returns or exchanges for change of mind, wrong size/color selection, or personal preference. We strongly recommend reviewing our Size Chart carefully before placing your order.

4. Return Shipping Fees

For defective, damaged, or incorrect items due to our error: no return is required. We resolve these cases with a free replacement or full refund based on photo evidence alone.

For any rare cases requiring a physical return: we will cover all return shipping costs and provide a prepaid shipping label.

Restocking Fee: $0.00

5. How to Request a Refund or Replacement

  1. Email support@pemagear.com with your order number, photo proof (if applicable), and a brief explanation.
  2. We review and respond within 1–2 business days.
  3. Approved refunds are processed to your original payment method within 5–7 business days.

6. Exclusions

  • Minor color variations due to screen settings or the printing process (disclosed in our product descriptions)
  • Shipping fees (except in cases of our error)
  • Customs duties, taxes, or import fees for international orders

Contact Us

  • Email: support@pemagear.com
  • Phone: +1 (818) 639-3668
  • Registered Business Address:
    Pemadova LLC
    1209 Mountain Road PL NE Ste N
    Albuquerque, NM 87110, United States
  • Customer Support Address:
    230 NE 4th St, North Bend, WA 98045, United States
    (For customer inquiries only – no retail store or returns accepted.)
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

We strive to respond within 24 hours on business days.

We’re committed to your satisfaction. If you have any concerns – even outside this policy – please reach out. We review each case individually.

Thank you for shopping with Pemagear!