Refund & Return Policy

Last updated: May 2026

Note: Pemagear is a print-on-demand (made-to-order) business. Each item is produced individually after your order is placed. Because of this, our return policy is focused on quality and fulfillment issues rather than change-of-mind returns. Please read below for full details.

At Pemagear, we want you to be completely satisfied with your purchase. We accept claims for defective, damaged, incorrect, or undelivered items within 30 days of delivery (or estimated delivery, for non-arrival cases).

How to Request a Return or Refund

All return and refund requests must be initiated by email. Please contact our support team at support@pemagear.com with your order number and clear photo proof (if applicable). Our team will review your case and provide instructions within 1–2 business days.

Note: Because our products are made-to-order, most quality-related cases are resolved through a free replacement or full refund — without requiring you to ship the item back. Please do not send items to our customer support mailing address; contact us first for instructions.

Note on Custom Products

Because our products are individually made-to-order, we are unable to resell returned items. For this reason, our policy focuses on resolving quality issues and fulfillment errors. Returns for change of mind, wrong size selection, or personal preference are generally not supported.

1. Guarantee for Quality Issues and Our Errors

We provide free replacement (no return required) or full refund (including original shipping fees and taxes) for:

  • Defective, damaged, or incorrect items caused by our error (wrong design, wrong size shipped, printing defects, torn or stained fabric, etc.)
  • Late or non-delivery (see Delivery Guarantee below)

Requirement: Send clear photo proof within 30 days of delivery (confirmed by carrier tracking). No need to return the item for quality-related claims.

Delivery Guarantee: 100% full refund or free replacement if your order is not delivered within 45 days of the estimated delivery date (per carrier tracking). We cover all replacement shipping costs.

2. Order Cancellations

You may cancel for a full refund if you contact us within:

  • 24 hours of placing your order (weekdays)
  • 48 hours of placing your order (weekends / holidays)

After this window, orders enter production and cannot be canceled or modified.

3. Change of Mind, Sizing, or Buyer’s Remorse

Due to the custom-made nature of our products, we are unable to accept returns or exchanges for change of mind, wrong size/color selection, or personal preference. We strongly recommend:

  • Reviewing our Size Chart carefully before placing your order;
  • Double-checking your design choice, size, and shipping address at checkout;
  • Contacting us within the cancellation window (Section 2) if you need to change anything.

4. Incorrect Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to the fulfillment center because the address was incorrect, incomplete, or unclaimed:

  • We can reship the order once you cover the reshipment fee, or
  • Issue a refund for the product cost only — original and return shipping fees are non-refundable.

Please contact us within 7 days of any “return to sender” tracking update so we can act quickly.

5. Return Shipping Fees

For defective, damaged, or incorrect items caused by our error: no physical return is required. We resolve these cases with a free replacement or full refund based on photo evidence alone.

For any rare case requiring a physical return, we will cover all return shipping costs and provide a prepaid shipping label. No restocking fee applies.

6. How to Request a Refund or Replacement

  1. Email support@pemagear.com with your order number, clear photo proof (if applicable), and a brief explanation of the issue.
  2. We review and respond within 1–2 business days.
  3. Approved refunds are processed to your original payment method within 5–7 business days. Your bank or card issuer may need additional time to post the refund.

7. Exclusions

The following are not eligible for refund or replacement:

  • Minor color variations due to monitor settings or the sublimation/print-on-demand process (as disclosed in our product descriptions and Disclaimer).
  • Damage caused by improper care (e.g., ironing directly on print, bleaching, dry cleaning, machine drying on high heat).
  • Shipping fees, except in cases of our error.
  • Customs duties, taxes, or import fees for international orders (non-refundable per Shipping Policy).
  • Items reported beyond the 30-day window from delivery.

8. Disputes & Chargebacks

We are committed to resolving every concern fairly. Before filing a chargeback or dispute with your bank, PayPal, or card issuer, please contact us at support@pemagear.com — most issues are resolved within 1–2 business days. Opening a dispute before contacting us delays resolution and may freeze the order under investigation.

Contact Us

  • Email: support@pemagear.com
  • Phone: +1 (818) 639-3668
  • Registered Business Address:
    Pemadova LLC
    1209 Mountain Road PL NE, Ste N
    Albuquerque, NM 87110, United States
  • Customer Support Mailing Address:
    230 NE 4th St, North Bend, WA 98045, United States
    (For customer correspondence only — not a retail store, warehouse, or returns address. Please do not send packages here; contact support first for return instructions.)
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST. We respond within 24 hours on business days.

We’re committed to your satisfaction. If you have any concerns — even outside this policy — please reach out. We review each case individually.

Thank you for shopping with Pemagear!