Shipping Policy

Last updated: March 2026

All products on Pemagear are custom-made-to-order and shipped directly from our trusted production partners (primarily in Vietnam, China, Mexico, or other optimized locations). This ensures top quality and freshness but requires additional time compared to ready-stock items.

Handling Time (Production/Processing)

  • 5–7 business days (Monday–Friday, excluding U.S. holidays).
  • Orders placed after 5:00 PM PST will begin processing the next business day.
  • Multi-item orders may ship separately for faster delivery.

Shipping Rates

  • USA: $7.95 flat rate
  • International (Canada, UK, Australia): $9.95 flat rate
  • Additional fees may apply for remote areas, Hawaii, Alaska, Puerto Rico, APO/FPO/DPO addresses – exact amount shown at checkout. No hidden fees otherwise.

Estimated Delivery Times (Business Days Only)

  • USA: 7–10 business days transit → Total 12–17 business days
  • International: 10–17 business days transit → Total 15–24 business days

Delivery times are estimates only and not guaranteed. Delays may occur due to carriers, customs, weather, or peak seasons – we recommend ordering early to avoid disappointment!

Tracking & Carriers

We use reliable carriers such as YunExpress, Yanwen, China Post, USPS, Canada Post, Royal Mail, or Australia Post.
A tracking number will be emailed automatically once your order ships. Updates may take 3–5 days for international orders.

Important Notes

  • You are responsible for providing a complete and accurate shipping address. Incorrect addresses may cause delays or additional fees.
  • International orders: You are responsible for any customs duties, VAT, taxes, or import fees (non-refundable).
  • Peak season delays are possible – order early to avoid disappointment!

Contact Us

  • Email: support@pemagear.com
  • Phone: +1 (818) 639-3668
  • Address: 230 NE 4th St, North Bend, WA 98045, United States
    (Registered business address only – no retail store or returns accepted.)
  • Support Hours: Monday – Friday, 9 AM – 5 PM PST
    We respond within 24 hours on business days.

Thank you for shopping with Pemagear – we appreciate your order!