Payment Policy

Last updated: January 09, 2026

At Pemagear, we are committed to providing a safe, secure, and convenient payment process for all customers. This Payment Policy outlines our accepted payment methods, processing, security measures, and common issues.

A. Accepted Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover
  • PayPal: Pay with your PayPal balance or linked card

Note: We do not accept cash, checks, money orders, or direct bank transfers.

B. Payment Processing & Order Confirmation

  1. How payment works
    Add items to your cart and proceed to checkout.
    Enter billing and shipping details.
    Select your preferred payment method and complete the transaction.
    You will receive an order confirmation email once payment is successful.
  2. When you are charged
    Your card or PayPal account is charged immediately upon order completion.
    If payment fails, the order will not be processed – try again with a valid method.

C. Payment Security

Your payment information is protected with industry-standard measures:

  • All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • We do not store full credit card details on our servers.
  • Payments are processed through PCI-compliant gateways (e.g., PayPal, Stripe).
  • We never share or sell your payment details.

D. Common Payment Issues & Solutions

  1. Payment declined
    Verify card details (number, expiration date, CVV).
    Check with your bank/issuer for restrictions.
    Try a different payment method.
    Contact us at support@pemagear.com if the issue persists.
  2. Duplicate charge
    Wait 24 hours – some charges appear as pending authorizations.
    If duplicate remains, contact us with order details for investigation.
  3. No confirmation email
    Check spam/junk folder.
    If not received within 2 hours, contact support@pemagear.com.

E. Refunds & Disputes

Refunds are processed according to our Refund & Return Policy.
For unauthorized charges, contact us immediately and your bank/issuer.

F. Contact Us

For questions about payments, billing, or orders:

  • Email: support@pemagear.com
  • Phone: +1 (818) 639-3668
  • Address: 230 NE 4th St, North Bend, WA 98045, United States
    (Registered business address only – no retail store)
  • Support Hours: Monday – Friday, 9 AM – 5 PM PST
    We respond within 24 hours on business days.

We strive to make your shopping experience safe and hassle-free. Thank you for choosing Pemagear!