Frequently Asked Questions (FAQs)

Last updated: June 4, 2026

Here are answers to the most common questions about shopping at Pemagear. If you don’t find what you’re looking for, contact us — we’re happy to help.

Orders & Payments

How do I place an order?

Browse our collection, select your product, choose size/style/options, click “Add to Cart”, then proceed to checkout. Enter your shipping and payment details and confirm. You’ll receive an order confirmation email immediately.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are secure, encrypted, and processed via PCI-compliant gateways (Stripe and PayPal). We do not store full card details.

I see a charge from “PEMAGEAR” or “PEMADOVA LLC” — is this you?

Yes. Charges on your card or bank statement will appear as “PEMAGEAR” or “PEMADOVA LLC”. If you see an unfamiliar charge, please check with anyone else who may have used your card before disputing it, then email support@pemagear.com if you still have questions.

Can I modify or cancel my order?

Yes — if you contact us within 24 hours (weekdays) or 48 hours (weekends/holidays) of placing your order. After this window, orders enter production and cannot be canceled or modified due to the custom-made nature of our products. Email support@pemagear.com with your order number.

Can I cancel after the 24/48-hour window?

Unfortunately no. Once production has started, the item is uniquely yours and cannot be resold to another customer, so we cannot accept cancellations. We can still help with any quality issues after delivery — see our Refund & Return Policy.

When will my card be charged?

Your card or PayPal is charged immediately upon successful order completion. If payment fails, the order will not be processed.

I never received an order confirmation. What now?

First, check your spam, junk, or promotions folder. If you still cannot find it after 30 minutes, contact us at support@pemagear.com with the email you used at checkout — we will verify the order status from our side.

Shipping & Delivery

Where do you ship from?

Pemagear is operated by Pemadova LLC, a U.S.-registered business. Orders are fulfilled by our trusted production partners located in the United States, China, and Vietnam, depending on product type, design complexity, and your shipping destination. Orders ship directly from the fulfillment partner to your door, and the country of origin is indicated on the shipping label.

Where is my product made?

Each item is printed and assembled by one of our partner facilities in the United States, China, or Vietnam — the routing is automatic, based on the best fit for your specific product and destination. The country of origin for your order will appear on the shipping label and customs declaration.

How long does shipping take?

• Production / Handling: 5–7 business days
• USA transit: 7–10 business days → Total 12–17 business days
• International transit: 10–17 business days → Total 15–24 business days

Delays may occur during peak seasons or holidays — we recommend ordering early.

How much is shipping?

USA: $7.95 flat rate.
International (Canada, UK, Australia): $9.95 flat rate.
Additional fees may apply for remote areas (Hawaii, Alaska, Puerto Rico, APO/FPO/DPO) — shown at checkout.

Do you ship internationally?

Yes, we ship worldwide. International customers are responsible for any customs duties, VAT, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping fee.

Will I be charged customs duties?

Possibly, depending on your country and order value. Customs duties, VAT, and import fees are determined by your local government and are not collected at checkout. We declare all shipments accurately and lawfully — we cannot mark parcels as “gift” or under-declare value.

Can I track my order?

Yes. You’ll receive a tracking number via email once your order ships. We use USPS, Canada Post, Royal Mail, Australia Post, and trusted international carriers including YunExpress and Yanwen. Tracking updates may take 3–5 business days to appear for international orders.

Why did my order arrive in more than one package?

If your order included multiple items, they may have been produced at different facilities and shipped in separate parcels — each with its own tracking number. This is standard practice and helps shorten overall delivery time.

Can I change my shipping address after placing my order?

Address changes are only possible before production begins. Email us as soon as possible with your order number and the corrected address. Once production has started, the shipping address on file is final.

What if my order is late or lost?

If your order is not delivered within 45 days from the estimated delivery date (per carrier tracking), contact us for a full refund or free replacement — we cover all costs.

Returns & Refunds

Do you accept returns?

Yes, for defective, damaged, or incorrect items within 30 days of delivery. Because our products are made-to-order, most quality issues are resolved with a free replacement or full refund — no return shipment required. Simply email us with your order number and clear photos. We are unable to accept returns for change of mind, wrong size selection, or personal preference.

Do I need to ship the item back?

No — for defective, damaged, or incorrect items, we resolve your case based on photo evidence alone. Please do not send items to our registered business address; contact support@pemagear.com first for proper return instructions if a physical return is ever required.

How do I request a refund or replacement?

1. Email support@pemagear.com with your order number, clear photos, and a brief explanation.
2. We review and respond within 1–2 business days.
3. Approved refunds are returned to your original payment method within 5–7 business days.

Colors look different from the website — can I return?

Minor color variations are normal due to screen settings and the sublimation/print-on-demand process. This is disclosed in our product descriptions and is not eligible for return. We recommend viewing product images on a calibrated screen before ordering.

What if I want to dispute a charge or open a chargeback?

Please email us at support@pemagear.com first — almost every issue is resolved within 1–2 business days. Opening a chargeback before contacting us delays resolution, may freeze your order under investigation, and is unnecessary when our team can help directly.

Products & Quality

Are your products custom-made?

Yes — all items are print-on-demand, produced specifically for your order. Product images on our website are digital mockups representing the final design; slight variations in color or print placement may occur due to the nature of custom production.

What materials do you use?

We use high-quality, durable fabrics — details are listed on each product page. Hawaiian shirts and hoodies are typically a lightweight, breathable polyester (often 100% polyester for all-over sublimation prints).

How do I choose the right size?

Check the Size Chart on each product page. We recommend measuring a similar garment you own for the best fit. We are unable to accept returns for incorrect size selection, so please measure carefully before ordering.

How should I care for my Pemagear items?

For all-over print apparel: machine wash cold with similar colors, do not bleach, tumble dry low, do not iron directly on printed areas, and do not dry clean. Following care instructions helps preserve color and print quality.

Will the product look exactly like the preview image?

The preview is designed to be as accurate as possible, but slight differences may appear due to monitor calibration, fabric texture, ambient lighting, and minor manufacturing variations. These are normal and are not considered defects.

Do you offer bulk or wholesale orders?

For larger orders (10+ units), please email support@pemagear.com with your design preference and quantity. We can often offer a discounted rate and extended production timeline.

Privacy & Security

How do you protect my personal information?

We take privacy seriously. All transactions are SSL-encrypted, payment data is handled by PCI-compliant processors (Stripe, PayPal), and we never sell your personal information. For full details on what we collect and how it’s used, see our Privacy Policy.

Will my data be shared with your fulfillment partners?

Yes — we share only the minimum data needed (name, shipping address, phone if required by carrier, and order content) with the fulfillment partner producing your order. This may include partners in the United States, China, or Vietnam, with appropriate safeguards in place as outlined in our Privacy Policy.

How do I unsubscribe from marketing emails?

Every marketing email includes an unsubscribe link at the bottom. Clicking it will remove you from future promotional messages. You will still receive order-related emails (such as confirmations and shipping updates).

Still Have Questions?

If your question is not covered above, our customer support team is happy to help.

Pemagear is a brand operated by Pemadova LLC. The address above is for registered business correspondence only — we do not accept walk-in visits, in-person returns, or package drop-offs at this location.

Thank you for choosing Pemagear.