Here are answers to the most common questions about shopping at Pemagear. If you don’t find what you’re looking for, contact us – we’re happy to help!

Orders & Payments

How do I place an order?

Browse our collection, select your product, choose size/color/options, click “Add to Cart”, then proceed to checkout. Enter shipping and payment details, and confirm. You’ll receive an order confirmation email immediately.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are secure and encrypted.

Can I modify or cancel my order?

Yes – if you contact us within 24 hours (weekdays) or 48 hours (weekends/holidays). After production begins, changes or cancellations are not possible due to custom-made items. Email support@pemagear.com with your order number.

When will my card be charged?

Your card or PayPal is charged immediately upon successful order completion.

Shipping & Delivery

How long does shipping take?

Production Time: 5–7 business days
USA: 7–10 business days transit (total 12–17 days)
International: 10–17 business days transit (total 15–24 days)

Delays may occur during peak seasons or holidays – we recommend ordering early!

How much is shipping?

USA: $7.95
International: $9.95

Do you ship internationally?

Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees.

Can I track my order?

Yes! You’ll receive a tracking number via email once your order ships. Updates may take 3–5 days for international orders.

What if my order is late or lost?

If not delivered within 45 days from the estimated date, contact us for a full refund or free replacement.

Returns & Refunds

Do you accept returns?

Due to the custom-made nature of our products, we do not accept returns for change of mind or sizing errors. However, we offer free replacement or full refund for defective, damaged, or incorrect items (photo proof within 30 days).

What is your refund policy?

See our full Refund & Return Policy for details.

Colors look different – can I return?

Minor color variations are normal due to screen settings and printing process. We recommend viewing on a calibrated screen. This is not eligible for return.

Products & Quality

Are your products custom-made?

Yes – all items are print-on-demand, produced specifically for your order to offer unique designs and reduce waste.

What materials do you use?

We use high-quality, durable fabrics (details on each product page). Hawaiian shirts are typically lightweight, breathable polyester blend.

How do I choose the right size?

Check the size guide on each product page. We recommend measuring a similar garment you own for the best fit.

Contact & Support

How can I contact you?

Email: support@pemagear.com (fastest response)
Phone: +1 (818) 639-3668
Support Hours: Monday – Friday, 9 AM – 5 PM PST
We respond within 24 hours on business days.

Where are you located?

230 NE 4th St, North Bend, WA 98045, United States (registered business address – no retail store).

Still have questions? We’re here to help – contact us anytime!

Thank you for choosing Pemagear!