This policy only applies to orders placed in the United States of America. This policy is intended to make sure you are aware of our shipping rules and procedures. By placing an order with this business, you agree to the following policies.
SHIPPING COSTS, TRANSIT, AND HANDLING TIME?
We provide two shipping options: Standard Shipping and Express Shipping, each with distinct pricing.
Order handling time: 5 - 7 business days (Monday to Friday)
Standard Shipping:
- Transit time: 7-10 business days (Monday to Friday)
- Total estimated delivery time: Order processing time plus transit time, expected to be 12-17 business days (Monday to Friday).
Standard Shipping cost: $7.95
Express Shipping (Clothing Only):
- Transit time: 5-7 business days (Monday to Friday)
- Total estimated delivery time: Order processing time plus transit time, expected to be 10-14 business days (Monday to Friday).
Express Shipping Cost:
- 24.95 USD +14.95$ Additional items
(Order cut-off time: 5:00 PM GMT-05:00 Eastern Standard Time, New York)
Sales Tax: No
During high-demand periods such as holidays, Christmas, and New Year, shipping times may encounter delays, resulting in longer-than-usual delivery times.
CHANGE OF ADDRESS
Once the package is en route, we are unable to modify the delivery address. If you need to modify the delivery location of your purchase, please contact us at support@pemagear.com within 24 hours of placing your order.
Order change
Once your order is confirmed, it cannot be changed or canceled. If you want to return a product, you need to start the return process once you have received the item.
Item not received
If you've successfully made an order but the tracking status indicates that it hasn't been delivered yet. You should contact the carrier to locate your goods because we have no control over it after it is ready (once it is delivered by carrier), but if difficulties persist, please contact us at support@pemagear.com and we will do our best to resolve the issue as quickly as possible.
It's possible that tracking information won't be available at all times. It's possible that the tracking information in the app hasn't been updated due to a technical issue. If you are still unable to identify your item in these circumstances, please contact us at support@pemagear.com and we will assist you in addressing our issue as quickly as possible.
Parcels Damaged In Transit
If you discover a shipment has been damaged in transit, please reject it from the courier and contact our customer care. If you were not there when the package was delivered, please contact customer care for further instructions.